Returns
I want you to be so excited about every item you purchase from me so if you don't love your garment, send it back!
To begin processing your return please go to: returns.fashionbrandcompany.com
We offer full refunds on all regular priced items but there is $5 restocking fee per garment.
The restocking fee is waived if you opt to get your return in the form of store credit however.
Once a return arrives on site it will take a few days for us to confirm that the item was returned undamaged and in good condition. We aim to process returns as quickly as possible, but it may take up to 10 days after it’s delivered back to us for your item to be refunded. Please do not
All sale items and items purchased with a promotional code are returnable for store credit only. Any item marked FINAL SALE is final sale.
If you are having issues making a return please shoot us an email Hi@fashionbrandcompany.com with your name and order number.
Bikini bottoms or any item that directly touches your sexy genitals are not eligible for returns. This includes underwear, swimwear, and bodysuits. All masks are also final sale. No exceptions.
All clothing must be unworn and in good condition.
If an item is returned and appears to be worn you may be charged a cleaning fee and only receive a partial refund/store credit.
If an item is returned past the 3 weeks window you may not be eligible for a refund at all but depending on the item we may be able to issue a partial store credit instead. E-mail us and see if we are in a good mood or a bad mood.
Yes! We are able to accommodate exchanges for items that are in stock.
To begin processing an exchange please go to returns.fashionbrandcompany.com to begin your exchange or refund.
Please keep in mind that we make our clothes in very limited batches and so we may not be able to accommodate an exchange in your size of choice.
Shipping
We are not responsible for customs fees or holds by customs. You will be required to pay any additional fees to receive your package. If your package is not collected and sent back to us we will refund the order but not the shipping fees. We make an effort to be aware of accurately marking packages for customs to avoid our customers incurring excessive fees.
Please contact us athi@fashionbrandcompany.comas soon as possible so someone can fix the mistake. However, if we ship the item before this is corrected you will need to wait for us to receive the item back for a refund.
We offer Route package protection automatically on all orders to protect against this exact issue. You can file a claim directly through Route to get a refund or a replacement. If you are a dingdong and opted out of this protection there is nothing we can do to help you with this issue.
I'm sorry I am a shithead pea brain. I am not worthy. Please email us at hi@fashionbrandcompany.com with a description (photos help also!) and I will make it right and shower you with attention and apologies.
If your item is completely wrong you can go to returns.fashionbrandcompany.com and select “Sent the wrong item.” This will allow you to have the corrected item sent out to you as soon as possible.
If you received an item that was damaged in the mail you will need to file a claim with Route.
At the time of your original order you should have received a separate message from Route with order details and claim details. To file a claim with route go to claims.route.com with your information and they will be able to assist directly.
If you have Route Insurance
You are able to get a refund or replacement for your order you can go here to begin filing a claim. We recommend you apply to do this as soon as possible.
If you opted out of Route Insurance
First check the address on the order and confirm that you entered the correct address. Once your item ships it is in the hands of USPS. It is possible it was delivered to a neighbor, stolen or it's still sitting in the back of a delivery truck. Please contact your post office or speak to your mail person.
Many times the package finds its way to the correct address within a week but we cannot issue replacements or returns for items marked as "delivered.”
If an order is returned back to us because it was unable to be delivered or the post office is unable to locate your address we will refund the order back to you minus the shipping when it is returned to us. Our team is very small and we are unable to coordinate reshipments for returned items.
If you have Route Insurance on your package you can file a claim on this as well to be reimbursed for shipping costs.
We ship out items three times a week. If you've received an email notification of your shipping label being created but it has no update it has likely not made it to the post office yet. Please check back on the tracking in a few days. I am a tiny tiny company and we need a little extra time getting packages out on busy weeks.I am not able to rush orders or guarantee delivery by a specific date.Sometimes orders go out lightning quick and sometimes they take up to a week to fulfill. You never know! Wow how exciting!
Other Inquiries
Maybe! Maybe not! I usually make only 50 pieces of a design (and up to 10 different sizes) so quantities are always limited. Most of the time I don't re-stock. You are welcome to send us an email and ask but we might not respond because half the time I have no clue if I am or not.
If an item is on sale then I definitely will not be doing another batch. I also have a feature in the product listing where you can sign up for email notifications if a sold out item comes back in stock.
Exact measurements for all items are listed in the product descriptions. My sizing can be a little inconsistent from item to item (I'm sorry I am working on it!) so please refer to measurements closely for each item. If you are between sizes we always recommend going with the larger size you are in between unless it is noted on the product listing to size down.
Hello superstar! Congrats on your success but I don't really care and I don't gift or lend out clothes unless you are Rihanna. I make only 50 pieces of most of my garments and I don't have the mental space to keep track of these kinds of things. If this is Rihanna reading this right now please email hi@fashionbrandcompany.com
If you are not Rihanna I will probably ignore your email because I have too much shit to do.
Email hi@fashionbrandcompany.com.
Someone will read your question but if it's stupid we won't answer it.