I want you to be so excited about every item you purchase from me (Penelope) so if you don't love your garment, send it back! Please fill out the return slip included with your order and include it with your return. The item must be sent back to us within 2 weeks of the item being delivered to you originally and the item must be in perfect unworn condition. If the garment comes back clearly worn (pet hair, odors, deodorant/makeup marks) we can only offer you a partial refund to cover our dry cleaning fee. We do not cover return shipping or refund shipping costs. Do not ship your return item via fedex or UPS (they won't ship to a usps PO box). Please allow us 2 weeks to process your return and you will receive a notification once your refund or store credit has been issued. All sale items and items purchased with a promotional code are returnable for store credit only. Any item marked HALF OFF or FINAL SALE is final sale.
Can I exchange for another size?
No. We are not able to do exchanges at this time. Our pieces are limited and sell out quick. If you need a different size I recommend returning the garment for a refund and re-purchasing the size you need asap.
My address is wrong!
Please contact us at firstname.lastname@example.org
as soon as possible so someone can fix the mistake. However, if we ship the item before this is corrected you will need to wait for the item to be returned back to us and pay for us to re-ship your items.
Are you going to be re-stocking a particular item or size?
Maybe! Maybe not! I usually make only 50 pieces of a design (and up to 9 different sizes) so quantities are always limited. Most of the time I don't do a re-stock. You are welcome to send us an email and ask but we might not respond because half the time I have no clue if I am or not. If an item is on sale than I definitely will not be doing another batch. I also have a feature in the product listing where you can sign up for email notifications if a sold out item comes back in stock.
How do I know my size?
Exact measurements for all items are listed in the product descriptions. My sizing can be a little inconsistent from item to item (I'm sorry I am working on it!) so please refer to measurements closely for each item.
I saw my shipping label is created but don't see an update on tracking
We ship out items twice a week. If you've received an email notification of your shipping label being created but it has no update it has likely not made it to the post office yet. Please check back on the tracking in a few days. I am a tiny tiny company and we need a little extra time getting packages out on busy weeks. I am not able to rush orders or guarantee delivery by a specific date. Sometimes orders go out lightening quick and sometimes they take up to a week to fulfill. You never know! Wow how exciting!
I'm a superstar / styling a superstar for a super amazing project.
Hello superstar! Congrats on your success but I don't really care and I don't gift or lend out clothes unless your are goddam Rihanna. I make only 50 pieces of most of my garments and I don't have the mental space to keep track of these kinds of things. If this is Rihanna reading this right now please email email@example.com
If you are not Rihanna I will probably ignore your email because I have too much shit to do.
My item was wrong or something was faulty.
I'm sorry I am shithead pea brain I am not worthy. Please E-mail us at firstname.lastname@example.org with a description (photos help also!) and I will make it right and shower you with attention and apologies.
My item was marked as delivered but I can't find it.
First check the address on the order and confirm that you entered the correct address. Once your item ships it is in the hands of USPS. If your item is listed as delivered and is missing it is possible it was delivered to a neighbor, stolen or its still sitting in the back of a delivery truck. Please contact your post office or speak to your mail person. Many times the package finds its way to the correct address within a week but we cannot issue replacements or returns for items marked as "delivered".
I have advice for your company
I welcome respectful advice but please keep in mind I am a much smaller company than I look (hair swish) and I am working with very limited resources. I currently run the company by myself with the help of a part-time assistant. This limited approach allows me to bring the clothes to customers at a much cheaper cost because I don't have the expenses of a normal company (no marketing, few employees, use my home kitchen as storage etc). I run this company strategically small and smart. There are many things I'd do differently if I had a whole team to work with and maybe someday I will but for now I have to go clean the toilets because that is fashion bitch.
Where are your clothes made?
I use international makers who specialize in small batches of high quality garments. Many times I only make 50 of a design (and sometimes in up to 10 sizes!) which is almost unheard of. This is only possible because I am working with smaller well equipped craftsman who are paid and treated fairly for their exceptional skills. I mainly work one particular incredible small team that is located in Hong Kong and consists of 1 pattern maker and 2 seamstresses. They work 40 hour weeks (in addition to paid vacation time) in a large beautiful workspace that I see when I do my weekly facetime/whatsapp check-in with them. They do incredible work and I make sure they feel valued which includes sending holiday bonuses and also care packages of American cosmetics and nail polishes which they love and can't always find in Hong Kong (they send me delicious teas and interesting snacks). Before working with a company I do extensive research including verifying all certificates and reading 3rd party reports to make sure I am only working companies that abide by ethical fair trade policies including but not limited to: paying above the required working wage, workers get time off and health benefits, and safe and clean working conditions. From pattern makers to models, any person who works for fashion brand company will be valued, respected, and paid fairly for their work. I am strong believer in karma and juju and I want to keep the energy of my company as pure and fair as possible. I mostly just really don't want to be visited by three ghosts on Christmas eve.