We are not able to accommodate changes to an order (adding or removing items). Our fulfillment is too fast to catch these in time. Please make sure to confirm your cart before submitting your order.
We are not able to accommodate this request because our fulfillment is too fast to catch these in time.
You can go to our RETURNS PORTAL if your item is completely wrong and select "Sent wrong item." This will allow you to have the corrected item sent out as soon as possible.
If you are having any issues with using our returns portal, you can email us at email@example.com, and we will help remedy the situation for you.
If you received an item with an apparent construction/manufacturing flaw, please send a photo of it to us at firstname.lastname@example.org and we’ll let you know what options we can offer to help resolve this.
We will send you a button if you email us at email@example.com. If you lose a part of your garment set (e.g., handkerchief, vest, gloves), we cannot sell you the part that would make you whole.
Sorry sneaky!! We aren't able to price match ourselves. Don't ask, or we will charge you more next time.
Returns and Exchanges
I want you to be so excited about every item you purchase from me, so if you don't love your garment, send it back!
Please make sure to package your return in its original bag. We are not able to accept returns if they are not packaged in their original garment bags.
Domestic Returns: You will be sent a shipping label after you submit your return through the returns portal. The cost of the label will be deducted from your refund/store credit total.
International Returns: You will need to ship your order back to us with a trackable label that you are responsible for. We cannot provide prepaid return labels for international exchanges at this time.
To begin processing your return, please go to our RETURNS PORTAL
Returns must be submitted within 30 days of purchase. All returns are charged a $5 restocking fee. The $5 restocking fee is waived if you opt for store credit or an exchange.
Yes! We are able to accommodate exchanges. We offer instant exchanges, allowing you to place a new order while submitting your original return. Shipping is free for exchanges.
Domestic exchanges: You will be sent a prepaid return label to send your original item back to us.
International exchanges: You will need to ship your order back to us with a trackable label. We cannot provide pre-paid return labels for international exchanges at this time.
To begin processing an exchange, please visit our RETURNS PORTAL.
We offer refunds on all regular-priced items.
Sale items and items purchased with a promotional code are returnable for store credit only (unless marked FINAL SALE).
Any item marked FINAL SALE is a final sale and not eligible for a return or exchange.
All returns are charged a $5 restocking fee. The restocking fee is waived if you opt for store credit or an exchange.
Shipping label costs will be deducted from your returns total.
*All clothing must be unworn and in good condition. If an item is returned and appears to be worn, you will be charged a cleaning fee and only receive a partial refund or store credit.*
Once a return arrives on-site, it will take a few days for us to confirm that the item was returned undamaged and in good condition. Please allow up to 10 business days after we receive your returned items, for a refund to be processed to your original payment method.
We do not accept returns or exchanges for:
-Route Insurance + Shipping Costs
-Final sale items
If you are having issues making a return, please email us at firstname.lastname@example.org with your name, order number and a screenshot of your issue.
We do not accept in-person returns at this time. Please send us an email at email@example.com with the items you would like to return and your return address so we can issue a prepaid shipping label and assist you with sending the item back.
No, we can't accommodate in-store returns or exchanges at this time. Pop-up staff will refuse an on-site return or exchange request. Please do not give them a hard time about this.
We offer flat-rate shipping based on an item's weight. All orders over $200 are offered free shipping worldwide.
Domestic shipping (sent via DHL or FedEx)
-Under 16 oz - $8
-16 oz - 30 oz - $12
-30 oz + - $15
Expedited Domestic Shipping (delivery in 2-3 days) - $20
International Shipping (sent via DHL or FedEx)
-$30 (cost includes all DDP)
Yes! We currently offer delivered duty-paid shipping, which covers all customs fees.
We are not offering in-store pick-up.
We cannot accommodate this request because our fulfillment is too fast to catch these in time.
If you have Route Insurance on your order, you should be eligible to file a claim with them at claims.route.com
Domestic Orders - You will need to wait until you are seven days past the last scan to submit a claim.
International Orders - You will need to wait until 20 days after the last scan
You must submit a claim within 30 days of your package’s last scan, so do not wait!
If you have Route Insurance
You can get a refund or replacement for your order. You can go here to begin filing a claim. We recommend you apply to do this as soon as possible.
If you opted out of Route Insurance
First, check the address on the order and confirm that you entered the correct address. Once your item ships, it is in the hands of USPS. It may have been delivered to a neighbor, stolen, or still sitting in the back of a delivery truck. Please get in touch with your post office or speak to your mail person.
The package often arrives at the correct address within a week, but we cannot issue replacements or returns for items marked as "delivered."
Please contact us at firstname.lastname@example.org as soon as possible. Our order fulfillment is incredibly fast so we are not able to guarantee that we will be able to correct your mistake even if you email us right away.
If an item ships before your address is corrected you will need to wait for us to receive the item back for a refund.
We offer Route package protection automatically on all orders to protect against this issue. You can file a claim directly with Route to get a refund or a replacement.
If you are a dingdong and opted out of this protection, there is nothing we can do to help you with this issue.
If an order is returned back to us because it was unable to be delivered or the post office is unable to locate your address, we will refund the order back to you minus shipping and insurance when it is returned to us. Our team is very small, and we are unable to coordinate reshipments for returned items.
If you have Route Insurance on your package, you can file a claim on this as well to be reimbursed for shipping costs.
Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit.
DON'T, but if you have opted out of Route insurance, we cannot opt your order in after it is placed.
All orders will automatically have this insurance on them. We DO NOT recommend you remove this since we cannot provide replacements or refunds for missing/stolen/lost packages if Route is removed.
To make a claim, please go to claims.route.com. You must submit the email and order number from your order to proceed.
Our general sizing charts are available here, but we recommend referring to the garment measurements for each item. Exact measurements for all items are usually listed in the product descriptions.
If you are between sizes, we always recommend sizing up (unless it is noted on the product listing to size down).
All measurements listed are in inches
All of our garments are made for regular machine washing. We recommend washing in cold water and drying on low heat to avoid possible shrinkage. We pre-wash most of our fabrics to prevent shrinkage, so this is an additional precaution to allow your garment to last for a very long time. However, please note that even pre-shrunk fabrics can shrink a little more if you wash it in a boiling pot of satan’s ball water.
Maybe! Maybe not! I usually make only 50 pieces of a design (up to 11 different sizes), so quantities are always limited. Most of the time, I don't restock. You are welcome to send us an email and ask, but we might not respond because, half the time, I am still determining if I am.
If an item is on sale, I will not do another batch. If you want to be alerted of an item's restocking, you can go to the product listing, select your size, and you will receive an email notification when it comes back.
You never know what can happen.
Yes! Please send us an email at email@example.com with details about your shop and we will help you with this.
Hello superstar! Congrats on your success but I don't really care and I don't gift or lend out clothes unless you are Rihanna. I make only 50 pieces of most of my garments and I don't have the mental space to keep track of these kinds of things.
If this is Rihanna reading this right now please email firstname.lastname@example.org.
If you are not Rihanna I will probably ignore your email because I have too much shit to do.
That is shocking! Email email@example.com.
Someone will read your question, but we might ignore you if it's a dumb question or if we don’t have an answer for you. We will always answer for order/return inquiries ASAP.