If there isn't a return slip in your package that most likely means your order was final sale either because it was a clearance item or is considered "undergarments." If you believe your package didn't include a return slip by mistake please shoot us an email Hi@fashionbrandcompany.com with your name and order number.
If you opt for store credit, you will get an email with your store credit code as soon as your return is processed. Store credit never expires and doesn't have to be used all at once.
I cannot be responsible for items that are lost in the mail when being shipped back to me. Please get a tracking number if possible.
Bikini bottoms or any item that directly touches your sexy genitals are not eligible for returns. This includes underwear, swimwear, and bodysuits. All masks are also final sale. No exceptions.
All clothing must be unworn and in good condition. If an item is returned and appears to be worn you may be charged a cleaning fee and only receive 50% of your refund/store credit. If an item is returned past the 3 weeks window you may not be eligible for a refund at all but depending on the item we may be able to issue a partial credit instead.
If a package is returned to us due to an address error or an unclaimed package we will contact you directly. We will re-ship out the items to you but you must cover the new shipping fees.